Contact The Colony Water Damage Pros
The fastest way to reach us is the phone. The dispatch line is open 24 hours a day, every day of the year.
How to reach us
Call the dispatch line for any water damage or mold problem in The Colony or the nearby towns we serve. We do not use contact forms, because a phone call gets a crew moving faster than a message sitting in an inbox.
For non-urgent questions, you can email contact@thecolonywaterdamagepros.com. Our office address is 4711 State Highway 121, The Colony, TX 75056. Crews are often out on jobs, so call before you drive over.
What to tell dispatch when you call
- Your address and ZIP code, so we know whether we can reach you.
- What happened and where the water is coming from, if you know.
- Whether the source is stopped, and whether you were able to shut off the main valve.
- Whether water is near the electrical panel, outlets or appliances.
- How long the area has been wet and roughly how large it is.
- Whether you have photographed the damage and contacted your insurer.
Before you call
If water is near electrical equipment, leave the area and call the utility or 911 first. If you smell gas, leave the building and call 911 from outside. For a city water main or sewer problem on the public side of the meter, the city of The Colony water and sewer line is 972-625-2741 during business hours and 972-624-4433 after hours.
Once you are safe, see our emergency water removal page for what to do while you wait, or browse all services to find the right fit.