Plano at a glance
County and ZIP codes
Plano is mostly in Collin County, with a small part in Denton County. We serve ZIP codes 75023, 75024, 75025, 75074, 75075, 75093 and 75094.
City utility contact
Customer and Utility Services is at the Plano Municipal Center, 1520 K Avenue. Floodplain questions go through the Engineering Department.
Growth that shaped the housing
Population rose from 17,872 in 1970 to 222,030 in 2000, so much of the housing base dates from the 1970s to 1990s.
Emergency dispatch
Emergency dispatch is available around the clock for freeze bursts, storm leaks and standing water.
Freeze season: when pipes split in Plano
The National Weather Service normals for the Dallas Fort Worth area show an average of 29 freezes a season, and most are harmless. The damaging one is the hard, prolonged freeze, like the February 2021 winter storm that led FEMA to declare DR-4586 for Texas. A split pipe in an attic or an outside wall can empty into the house for hours before anyone is home.
When a freeze breaks a line, the order of work matters. Shut off the main valve, let the source stop and call us before the thaw spreads water across ceilings. Our emergency water removal crews pull standing water out, and then thermal imaging shows where wet insulation is hiding behind finished drywall.
Spring hail and storm water
Hail in North Texas often does its harm quietly. Shingles bruise, flashing lifts and rain finds its way in, showing up as a stain on a ceiling days later. Your roofer and insurer can speak to storm history at your address.
If water came through the roof, photograph it before anything is moved and keep the wet materials for the adjuster. A Texas insurer can turn down a claim when the owner left the loss unprotected, so cover openings and keep receipts. After the structure is dry, water damage repair rebuilds the ceiling and finishes.
Talk to dispatch
Describe what you see and we will tell you what happens next, in plain words, before any work starts.
When water is spreading in Plano
Water pouring through a light fixture, rising from a floor drain or running down a wall is an emergency. Call right away and tell the dispatcher which floor is wet and where the water started. Same-day arrival is the goal whenever a crew is free, and someone answers through the night.
If the water is dirty, the job changes. Sewer backups and storm water are Category 3 under ANSI/IICRC S500 and need removal of porous materials, not just drying. Ask any restoration company whether its crews work to S500 before you agree to a scope.
If water is still spreading before we arrive
Take these steps in order while the crew is on the way.
Find the valve
Close the main water valve, or the nearest fixture shutoff if the leak is at a single sink, toilet or appliance. After a freeze, expect the break to be in an exterior wall or attic.
Breakers, if dry
Switch off breakers to the wet rooms only if the panel is dry and clear of water. Anything else, call the utility or 911 before you call us.
Clear the floor
Pile small furniture on beds or counters, pull rugs and shift boxes off the slab. Heavy furniture stays put.
Dirty water stays off limits
Do not wade through sewage or storm water, and keep kids and pets in a dry room. If it came from a toilet or drain, treat it as contaminated.
Document first
Photograph the source, the damage and each item before you move it. Your insurer will ask what was wet and when it started.
Call the 24/7 line
Have the address, the ZIP and the affected rooms ready.
Plano's 1970s to 1990s housing and older plumbing
Plano grew from 17,872 people in 1970 to about 72,000 in 1980 and 222,030 in 2000. A large share of its houses went up in those decades, so many have 30 to 50 year old plumbing, water heaters and slab penetrations. Ask a plumber what your own home has before you assume.
Older homes tend to leak at corroded fittings, aging water heaters and supply connections behind dishwashers and washing machines. A slow leak at that age can soak the subfloor for weeks, and insurers often exclude gradual leaks. When damage is found late, water mitigation drying and a moisture map decide what must be replaced.
City contacts, floodplain information and permits
The city's Customer and Utility Services Department sits at 1520 K Avenue and handles water, sewer and trash service. If a leak is on the street side of your meter, that is where to start. Plano's Engineering Department runs a floodplain program, keeps Elevation Certificates and describes its Community Rating System participation and National Flood Insurance Program information.
Use that program and the FEMA flood map for your address before assuming you are or are not in a flood zone. Ask the city about permits before structural or plumbing repairs. Near Legacy West, Downtown Plano, Oak Point and Arbor Hills, our nearby Frisco and Carrollton pages cover the neighboring sides.
Frequently asked questions
Do you cover every ZIP code in Plano?
We serve ZIP codes 75023, 75024, 75025, 75074, 75075, 75093 and 75094. That includes the Legacy West area in 75024 and the Plano Municipal Center in 75074. Tell us your address on the call so we confirm the route.
Is emergency water removal available in Plano?
Yes. A Plano call is answered at any hour, weekends included, and a crew can come the same day if one is free.
What should I do if a pipe freezes and bursts?
Close the main valve, switch off power to wet areas only if it is safe and call. Photograph the break and keep damaged materials for your adjuster. Frozen pipes inside walls often leave a wider wet area than the visible spot.
Does homeowners insurance cover a burst pipe?
The Texas Department of Insurance says home policies cover sudden and accidental water damage such as a burst pipe. Gradual leaks are usually excluded. Check your policy and ask your insurer.
Is my home in a Plano floodplain?
Check the FEMA flood map for your address and contact the city's Engineering Department. The city keeps floodplain information and elevation certificates, and flood is usually excluded from a standard policy.
Do you handle older homes with outdated plumbing?
Yes. We find wet materials with moisture meters and thermal imaging, then dry and rebuild. We do not replumb homes, so a plumber handles repiping.