Privacy Policy

Information we collect

This website does not contain forms and does not ask you to type personal information. The main way we receive information is when you call our dispatch line and tell us your name, address, phone number and the details of your water damage or mold problem.

Like most websites, our hosting provider may record basic technical data such as your IP address, browser type and the pages you visit. We use it to keep the site running and to understand which pages are useful.

Call recording

Calls to our line may be recorded for quality and training purposes. By continuing a call after hearing that notice, you agree to the recording. If you prefer not to be recorded, tell the person who answers and ask for another way to share the information.

How we use information

We use the details you give us to understand your situation, arrange service, follow up on your job and improve how our line handles calls. Where a restoration professional needs the information to reach you and complete the job, we share it with them for that purpose.

We do not sell your personal information. We do not use this website to collect payment details.

Cookies and analytics

The site uses only the cookies or similar technology that its hosting and fonts providers require to deliver pages. You can block cookies in your browser settings. Doing so will not stop the site from working.

Your choices and contact

You can ask us what information we hold about your job, ask us to correct it or ask us to delete it, subject to any record-keeping we need for insurance or legal reasons. Email contact@thecolonywaterdamagepros.com or call the dispatch line. We may update this policy, and the current version is always on this page.