Lewisville at a glance
County and ZIP codes
Lewisville is in Denton County, with a small part reaching into Dallas County. We serve ZIP codes 75057, 75067 and 75077.
Where the water comes from
The city treats water from Lewisville Lake at its own plant and buys treated water from Dallas to supplement it. The Public Works plant line is the place to ask about supply problems.
A rental-heavy city
Census data shows an owner-occupied rate of 46.3 percent, so a large share of Lewisville households rent and many losses involve landlords and property managers.
Emergency dispatch
Emergency dispatch is available around the clock for flooding, burst pipes, sewage backup and storm damage.
Lake and river exposure: the flood question in Lewisville
Lewisville sits on Lewisville Lake, the Elm Fork of the Trinity River, Prairie Creek and Timber Creek, and about 14 percent of the city's area is water. Public descriptions note that the delta where the Elm Fork meets the lake falls in a FEMA 100-year zone, and that Timber Creek can overflow in heavy rain. We have not seen a city floodplain page confirming specific streets, so check the FEMA flood map for your address.
That uncertainty shapes the first call you make. Rising water from a creek or lake is flood water, and a standard home policy typically leaves flood out, so it takes its own coverage. Should you hold a National Flood Insurance Program policy, you have 60 days to file, so write down the date the water arrived.
Flood water is Category 3 water in the trade vocabulary of ANSI/IICRC S500, which means contaminated. Porous materials such as carpet, pad and lower drywall usually come out rather than dry in place. Our flood damage restoration crews extract, remove and sanitize before any drying equipment is set.
When water is spreading in Lewisville
Standing water on a ground floor, a ceiling dripping from the unit above or a toilet overflowing into a hallway is an emergency, whatever the source. In an apartment or townhome, water often moves through shared walls and floors, so the damage can reach neighbors before anyone calls.
Our submersible pumps and truck-mounted extraction units handle the heavy first stage. When the floor is clear, water damage cleanup removes wet debris, soaked contents and affected materials so drying can start. Call the dispatch line, tell us the source and the floor level and we will set the plan.
Talk to dispatch
Describe what you see and we will tell you what happens next, in plain words, before any work starts.
If water is still spreading before we arrive
Whether you own the home or manage it for an owner, these steps hold the damage down while you wait.
Shut off the water
Turn the fixture valve or the main valve clockwise. In a multifamily building, ask maintenance for the building shutoff and report the leak to the property manager.
Power: only if safe
If the breaker panel is dry and you can reach it without walking through water, switch off the breakers feeding the wet rooms. Otherwise stay back and call the utility or 911.
Raise what matters
Get electronics, papers, shoes and soft furniture off the floor. Lift curtains too, since the hems wick water upward.
Stay out of dirty water
Lake overflow, sewer backup and anything that touched the ground should be treated as contaminated. Keep children and pets away.
Photos and dates
Record the waterline, the source and every damaged item. Landlords and tenants both benefit from a dated record.
Then call us
The 24/7 line is open. Give the address, the floor and whether anyone is still in the unit.
Rentals, property managers and who calls first
With 46.3 percent of homes owner-occupied, Lewisville has a high share of rented houses, townhomes and apartments. A tenant usually reports the leak and the property manager authorizes the work, so it helps to know who holds the policy and who pays the deductible before a crew arrives.
Leases and policies differ, so ask your insurer and read your lease. Managers who want a documented scope can ask us for moisture readings, photos and drying logs for each affected unit. For a leak that has gone unattended, water mitigation comes first, then the rebuild.
Lake-fed city water and what a supply break means
Lewisville treats its own lake water and buys treated water from Dallas to supplement it, with a total system capacity of 53.4 million gallons a day. Average use is 17.6 million gallons a day, and the summer peak is about 31 million. A main break on the street side is a city matter, so if water is surfacing in the yard or the meter box, call the city first.
Water inside the walls is yours to stop. The valve at the house or the meter is the point of control, and after it is closed, call us for extraction and drying. We also serve nearby Little Elm and Carrollton when storms hit several towns at once.
Old Town, the lakefront and neighboring Flower Mound
Old Town, Railroad Park and the lake park sit among Lewisville's older and newer neighborhoods, so building age varies block to block. Older units may have older piping and flooring, while newer ones lean on PEX and engineered floors. We assess each structure on its materials rather than assuming a type.
Our crews also reach Flower Mound, whose ZIP codes 75022 and 75028 accept Lewisville as an alias on mail. Those are separate places, so give us your street address and we confirm service on the call.
Frequently asked questions
Do you cover every ZIP code in Lewisville?
We serve ZIP codes 75057, 75067 and 75077 in Lewisville. 75077 is shared with Highland Village and Flower Mound addresses, so give us your street address. Flower Mound ZIP codes 75022 and 75028 are served as well.
Is emergency water removal available in Lewisville?
Yes. Lewisville calls are answered day and night, with a same-day visit possible when crews are free. Call with the source of the water and the floor it is on.
Is my Lewisville property in a flood zone?
Check the FEMA flood map for your address. Public descriptions place a 100-year zone around much of the Elm Fork delta, but your own lot needs its own check. Ask the city and your insurer for what applies to you.
Who pays when a rental unit floods?
That depends on the lease and the policies involved, so ask the property manager and your insurer. A landlord's policy and a tenant's renters policy cover different things, and flood is usually excluded from both.
What if the water came from a city line?
A break between the street and the meter is a city matter, so call Public Works. Water inside the house is a restoration job, and we dry the structure after the valve is closed.
Can you help when sewage backs up a floor drain?
Yes. Sewage is Category 3 water and calls for removal of porous materials and antimicrobial treatment. Stay out of the water and call the utility or 911 first if electrical or gas risk is present.