Carrollton at a glance
Counties and ZIP codes
Carrollton spans Dallas, Denton and Collin counties. We serve ZIP codes 75006, 75007 and 75010.
Permits and inspections
Building Inspection is at 1945 E. Jackson Rd. Permits and inspections run through the city's CityServe portal.
Flood and river tools
The city takes part in the NFIP and the Community Rating System, and offers a floodplain viewer. The Elm Fork of the Trinity River runs through town.
Emergency dispatch
Crews can be sent at any hour to an active leak or standing water.
A three-county city: which office answers your question
Carrollton covers 36.66 square miles across Dallas, Denton and Collin counties, and the 2020 Census counted 133,434 residents. Three counties mean different county offices, but the city's own departments handle building and floodplain questions wherever your address falls. The ZIP list for Carrollton is 75006, 75007 and 75010, and a fourth ZIP, 75011, is a post office box only.
Start with the city when the question is about repairs. Building Inspection at 1945 E. Jackson Rd takes permit and inspection requests, and the office keeps weekday hours. If a problem arises after hours, the department says an after-hours inspector can be reached through police dispatch, which is useful when a repair is tied to a safety issue.
Permits, CityServe and repair scope
Carrollton uses the CityServe portal for permits and inspections. The department says it works under the 2024 I-Codes with local amendments and the 2023 National Electrical Code. A water loss that needs wiring or plumbing work may require a permit, so confirm with the city before your rebuild starts.
Drying itself is not the permitted part. Extraction, moisture mapping, air movers and LGR dehumidifiers get the structure dry, and then water damage cleanup removes affected drywall and flooring. The rebuild is where a contractor needs to know which permit applies to your address.
Talk to dispatch
Describe what you see and we will tell you what happens next, in plain words, before any work starts.
When water is spreading in Carrollton
Water running through a ceiling, backing up from a drain or filling a garage is an emergency in any ZIP code. Call the dispatch line, say which room is wet and whether the source is stopped. Same-day response is offered when available, and calls are answered overnight.
Dallas Water Utilities and the Trinity River Authority are the water and wastewater treatment providers for Carrollton, and the city runs utility customer service. If the water is coming from the street side of your meter, ask the city first. If it is inside your walls, our emergency water removal crews start with extraction.
If water is still spreading before we arrive
A short checklist for the minutes before the crew gets there.
Close the main
Find the main water valve and turn it to stop the flow. If a single appliance caused it, its own shutoff works too. Insurers can deny claims when owners do not limit further damage.
Dry breaker only
With a dry panel that you can reach safely, shut off power to the wet rooms. If water is near outlets or the panel, step back and call the utility or 911.
Get items off the floor
Stack small furniture, shoes and electronics on dry surfaces. Do not try to carry heavy pieces through wet rooms.
Avoid contaminated water
Water from a drain or toilet carries bacteria. Keep children and pets out until the area is cleaned.
Take pictures
Photograph each wet room and each damaged item before cleanup. Keep damaged belongings until the adjuster has seen them.
Dial the 24/7 line
Give us the address, the wet rooms and the source.
The Elm Fork and the city's floodplain tools
The Elm Fork of the Trinity River runs through Carrollton, and the city owns the 38-acre Dimension Tract on Elm Park Dr, with a pond, wetlands and a canoe and kayak launch. The park page mentions no flooding, so do not read it as a flood map. The city's Engineering department, at the same address as Building Inspection, offers a floodplain viewer, parcel lookup and elevation certificate information.
Use those tools and the FEMA flood map for your address. Carrollton takes part in the National Flood Insurance Program and the Community Rating System, which is a reason to ask your insurer about flood coverage. Flood is usually excluded from a standard policy, and NFIP claims must be filed within 60 days. For storm water and contaminated floods, see our flood damage restoration page.
Reaching your Carrollton address
We work from The Colony and serve homes across 75006, 75007 and 75010. Storm days often hit Lewisville and Plano as well, so give the street address and the ZIP on the call and the dispatcher will tell you what is possible that day.
If a wet area is found after the fact, a moisture meter and thermal imaging camera show how far it spread. Mold needs moisture, so the leak has to be fixed before any mold remediation can hold up.
Frequently asked questions
Do you cover every ZIP code in Carrollton?
We serve ZIP codes 75006, 75007 and 75010. 75006 is the city hall ZIP and 75007 is the largest by population. Carrollton also has a post office box ZIP, 75011, which does not cover a street address.
Is emergency water removal available in Carrollton?
Yes, for Carrollton houses and commercial spaces alike. Calls are answered at any hour, and a crew can often come the same day. Tell us the room and the source.
Who do I call when the problem is at the city meter?
Water inside the house is a restoration job. A problem at the street or meter is a city matter. Ask Carrollton's utility customer service.
Do I need a permit to repair after water damage?
Possibly. Carrollton requires permits through CityServe for many repairs, and Building Inspection can tell you what applies. Ask before rebuild work begins.
What if water damage happens after hours and I need an inspector?
The city says an after-hours inspector can be reached through police dispatch. Call us first for the water, and ask the city about inspections when it opens.
Does Carrollton have flood information for my address?
The city offers a floodplain viewer and elevation certificate information, and takes part in the NFIP and Community Rating System. Check the FEMA flood map for your address too.